Refund Policy | iPhone Kupi Dance AI

One-time credit purchases

Credits are purchased as one-time packs for your account, without automatic subscription renewal. A cash refund of a purchase and a return of generation credits are separate remedies.

Full refund for a wholly unused pack

You may request a full refund of a single credit-pack order within 7 days after successful payment if every credit purchased in that order remains unused. Email support@iphonekupidance.org within that period. Support reviews the original order, its credit grant and the associated usage records, rather than only your current total account balance.

A balance restored through another purchase, a promotion or a generation credit return does not by itself establish that the original pack was wholly unused. A partly or fully used pack does not qualify under this voluntary whole-pack policy; other rights and exceptional cases below still apply. Approved purchase refunds involve removing or reversing the corresponding purchased credits so the same purchase cannot also be spent.

Photo review and generation failures

A photo that does not pass review does not incur generation credits. When a video task is confirmed to have finally failed, the corresponding deducted website credits are returned under the generation-failure process. A delay or an unresolved task status is not by itself final failure. Contact support with the task ID if a confirmed failure has not received the appropriate credit return.

A return of website credits is not a refund to your card or other payment method. It does not replace a cash remedy where applicable law or the payment transaction terms require one.

Delivered videos and service defects

AI output may differ in facial details, movement, objects, backgrounds and lipsync. Such differences in an otherwise delivered result do not automatically make it a technical failure or qualify a used pack for the voluntary full refund. This does not excuse an actual service defect: inability to play or download within the access period, a material mismatch with purchased specifications, or inability to deliver should be reported for investigation and an appropriate remedy.

Duplicate charges, errors and legal rights

Duplicate or incorrect charges, unauthorized payments, non-delivery and statutory refund or withdrawal claims are assessed separately. The 7-day unused-pack policy is not an absolute deadline for every refund, and using credits does not automatically waive all consumer rights. We do not exclude remedies provided by mandatory law or applicable Waffo Buyer Terms.

Waffo and the payment transaction

Waffo Pancake is our designated payment provider and Merchant of Record for transactions processed through its checkout, handling payments, taxes and transaction-related refunds. Its Buyer Terms, including refund and consumer provisions, apply. You may also raise a payment refund request or complaint through the Waffo Buyer Portal or its designated support channels. Our voluntary policy does not narrow those routes or applicable rights.

How to request help

Email support@iphonekupidance.org with your registered email, order number, payment date, amount and currency, and the reason for the request. Include a task ID and relevant error details for a generation or delivery issue. Do not send passwords, verification codes or full card details.

We may request evidence needed to verify the purchase and review usage or delivery. We will explain the outcome and coordinate an approved cash refund with the payment provider to the original payment method where applicable. Provider and bank processing times vary; no immediate refund or fixed support response time is promised. If you disagree with a decision, reply with additional information or use the applicable payment-provider complaint process. Your statutory avenues remain available.

Contact Us · Terms of Service